Genshin Impact is a famous and free-to-play open-world action RPG title. With each update, the game keeps on adding new characters, and storylines, thereby doubling the excitement of RPG lovers. However, even today at times your cherished account of Genshin Impact might be strangely affected by a problem that you cannot resolve easily. The need to contact Genshin Impact Customer Support has always been on the rise.

Though the game has successfully delivered all the key elements one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and in-app purchase-related problems.

We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here are the various ways by which you can contact HoYoverse customer support, which oversees account-related issues and other queries you have for Genshin Impact.

The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Genshin Impact/HoYoverse customer service is available to contact anytime to answer the queries from the players.  

There are two ways to contact the customer support team of Genshin Impact. Players can either contact from in-game menu options or reach out to the Developers via social media handles.

How to contact via in-game Customer Service option

Launch the game on your device. Once the in-game title screen has loaded, adhere to the steps below:

  • Click on the Paimon Menu. This can be triggered by clicking the tiny Paimon sprite on the top-left of the screen on hand-held devices.
Steps to contact Genshin Impact Customer Support
Image via HoYoverse
  • Click on Feedback from the menu.
  • Click on Submit Feedback. If you see your issue or question listed on the commonly encountered issue tiles, you can click them and they will redirect you to the relevant page.
  • If you do not see your issue listed, click Proceed to submit.
  • Finally, click/tap on Contact CS

The issues are categorized into separate sections. While contacting CS, please maintain the following template,

Reporting Bug/Issues

I found a consistent bug during my gameplay. I attached images/videos to show the example too. It can have a fix with these steps:

Step 1:    ***
Step 2:    ***

It is advised to attach screenshots of the bug with the complaint. And try to make sure the bug always repeats when the steps are imitated.

Feedback / Suggestion

I have feedback for the Genshin Impact team to consider! The suggestion is ***.

This is a good idea because *** and ***. I included images to help illustrate my idea. Thank you!

Although it is rare for HoYoverse customer support to consider suggestions regarding gameplay or game mechanics if you believe your idea can make considerable improvements in gameplay, feel free to contact them.

Payment Issues

I have payment issues regarding ***. I also attached related images. Thank you for the help!

Also, follow up by providing them with the below details:

  • Top Up Channel (Google Play, App Store, MyCard, Worldpay, PlayStation Store, etc.)
  • Order Number.
  • Transaction History.
  • Bank transaction notification.
  • Bank Transaction serial number.

Fill up your information beside the following headers and you are good to go. You can also e-mail them about other payment-related queries at

How to contact the Developer directly

Another approach could be to reach out to the Developers directly. You may contact them via their Social Media handles. Try mailing them with the formats demonstrated above to your relevant CS email:

You only need to email once per inquiry. Players can additionally join their Discord server where tons of passionate fans would be there to solve individual queries.

For more Mobile Gaming news and updates, join our WhatsApp groupTelegram Group, or Discord server. Also, follow us on Google News, Instagram, and Twitter for quick updates.


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